One of my first jobs in tech was being low IT support at a chain of restaurants around 2011, and being sent any ‘vendor calls’. Apparently customer service thought Yelp was a vendor, and I got on a phone call with Yelp reps literally suggesting that they can help “improve our reputation” and “without Yelp pro support, it could really tank our visibility”.
One of my first jobs in tech was being low IT support at a chain of restaurants around 2011, and being sent any ‘vendor calls’. Apparently customer service thought Yelp was a vendor, and I got on a phone call with Yelp reps literally suggesting that they can help “improve our reputation” and “without Yelp pro support, it could really tank our visibility”.
In other words, it’s a racket.