The flaw here is that the bots absolutely cannot do these human jobs, even right now. CEOs think they can / want them do, but that’s only because they’re greedy imbeciles.
I spent a loooong time trying to contact a human at my bank since I need to do my taxes and the form they sent me didn’t have the info I needed. I looked online and it also wasn’t there.
Their stupid AI bot could tell me basic info about where to find tax forms on their site, but when I said the one they sent me was wrong, it just kept repeating where to find the form.
It wasted hours of my life. Fuck these people.
There honestly should be a federal law saying businesses are required to put you in touch with a human if you ask them to. Taxes are required and I needed that info.
Every AI chat bot I’ve ever encountered had the ability to put you in touch with a human if you asked for it, even if it’s not a listed option. Granted, that’s a sample size of a few dozen out of millions.
Not this one. Both the chat not and their automated phone tree / bot would not put me in touch with any people, even after saying “representative” or pressing 0.
The flaw here is that the bots absolutely cannot do these human jobs, even right now. CEOs think they can / want them do, but that’s only because they’re greedy imbeciles.
I spent a loooong time trying to contact a human at my bank since I need to do my taxes and the form they sent me didn’t have the info I needed. I looked online and it also wasn’t there.
Their stupid AI bot could tell me basic info about where to find tax forms on their site, but when I said the one they sent me was wrong, it just kept repeating where to find the form.
It wasted hours of my life. Fuck these people.
There honestly should be a federal law saying businesses are required to put you in touch with a human if you ask them to. Taxes are required and I needed that info.
Every AI chat bot I’ve ever encountered had the ability to put you in touch with a human if you asked for it, even if it’s not a listed option. Granted, that’s a sample size of a few dozen out of millions.
Not this one. Both the chat not and their automated phone tree / bot would not put me in touch with any people, even after saying “representative” or pressing 0.
I’ve had that type of horrible experience with outsourced human customer service reps.