I’ve worked with some pretty rotten software, but management software is easily the most user unfriendly, so my vote goes to HPSM.
I’ve worked with some pretty rotten software, but management software is easily the most user unfriendly, so my vote goes to HPSM.
One of the big problems with JIRA is it’s extremely configurable, so your experience depends entirely on how your admins have set it up. If your company is the type to micromanage, JIRA gives them a lot of tools to do that, which I think is why it gets so much hate from devs. I find it tolerable in my current job but it’s definitely designed for managers and not for developers.
Jira gets double whammy:
This is basically every major enterprise ticketing system. They’re typically extremely customizable over-featured behemoths so that they can check all the buzzword boxes for the people that make purchasing decisions but will never actually use the system.
"It’s a fully integrated Agile ITIL DevOps CMDB that empowers your users while providing generative KPIs to guide business decisions!”
Then, on top of that, ownership of it is generally dropped on a team that is completely incapable of properly managing it from both a technical ability and sheer manpower availability standpoint. So each install ends up becoming an overly complex, confusing, terribly performing mess.
I think I’ve seen one reasonably well managed install in the couple decades I’ve been doing this, a couple of more that were mildly jank but usable, and then everything else has been a pit of despair largely driven by the above.