to me, that makes it even more egregious. i’d send them a bill for your data plan, and i’d also browbeat them for putting someone critically ill, who is visiting the mayo clinic, until they got the issue fixed immediately.

some people think they can take advantage of people like you and your mother, and i’d make sure they never did that again, not to anyone, ever.

i’d get on the phone with AirBnB and be such a unimaginable nightmare, that they’d do anything just to shut me up.

i’ve been extremely successful at this.

edit: i once had a similar issue at a crappy hotel with bad internet service. i called their corporate office and threatened a federal lawsuit and had a lawyer buddy of mine throw some legalese at them (an obvious bluff). had them shook. 5 minutes later, the “we can’t do anything” magically turned into “oh, we fixed the problem” and my internet speed was magically fixed.

sometimes, you just havae to out-asshole the asshoels to get what you paid for.