• @[email protected]
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    fedilink
    89 months ago

    Also in a lot of cases it’s simply a waste of an employee’s time to answer basic questions on the phone all day long. Robots should be able to do that better. But I do agree that customers should be trapped on hold for 30 minutes.

    • @Viking_Hippie
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      9
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      9 months ago

      But I do agree that customers should be trapped on hold for 30 minutes.

      …You’ve worked in customer service, haven’t you? 😛