Any dev worth their salt knows to balance and weigh the feedback across all channels. Discord is easy for quick troubleshooting and frequently asked questions.
I am sure most devs who primarily interact with their game’s community through discord believe they are listening to feedback from a variety of sources, but it is clear to me in every case I know of where a game has “join our discord!” plastered all over the store page that functionally the only place where your feedback will actually be taken seriously and get to the devs is discord.
That might just be the instant chat nature of Discord and how it’s easier to get a reply on there. I’m sure if you went the classic route of sending email it would be acknowledged as well, generally speaking.
I am sure most devs who primarily interact with their game’s community through discord believe they are listening to feedback from a variety of sources, but it is clear to me in every case I know of where a game has “join our discord!” plastered all over the store page that functionally the only place where your feedback will actually be taken seriously and get to the devs is discord.
That might just be the instant chat nature of Discord and how it’s easier to get a reply on there. I’m sure if you went the classic route of sending email it would be acknowledged as well, generally speaking.