I ordered the S5 in February 2023 and, after a few delays, finally received it in June 2023.

Compared to my outgoing S3, the riding experience was much better. The motor and e-shifter felt seamless, and the torque sensor made tackling Seattle hills less janky.

Unfortunately, the electronics started failing quickly. The issues I had were:

• Apple Find My wouldn’t pair
• The heavy duty rear rack’s light never worked
• The integrated rear light stopped working shortly after the picture
• Touch unlock wouldn’t work

I brought it into the Seattle brand store where it has now been stuck for 2 weeks awaiting parts. The staff at the store are great, I just wish the quality control was better.

Oh well.