I have an issue with Xbox Remote Play on my Series S. Every time I try to connect to my console outside my home network, I get a connection error where my console is found, but my mobile device can’t connect to it. I tried everything. I used several guides and opened all necessary ports in my router. While my Xbox gives me a go to use Remote Play, I still get the error. I even tried using a wired connection instead and also turned off private relay, but it still doesn’t work. Connecting inside my home network works absolutely fine. Also, a weird thing is that the remote control feature over mobile data works.
Does anyone know a solution for that or am I screwed?
I suck at networking, so take my help with a grain of salt, but some questions come to mind:
As I said, my Xbox gives condition green for remote play after the test.
I’m guessing that it’s because you are using a 5G Modem as your Internet. You are behind a CG-NAT which can cause all kinds of funky things with streaming outside of your own WiFi.
It’s a hybrid router.
Your probably still on a CG-NAT, which means it’s not gonna work well.
I’m going to have to agree with @[email protected] unfortunately. You’re best bet for next step is probably to contact Xbox support and see if there is anything they can do.
What type of mobile device are you using to try and play?
I tried it on a iPhone, a iPad and a Windows Laptop.
Without seeing anything myself, it sounds like you’ve done everything correctly on your Xbox and home network’s end. Have you tried using a different device for remote play?
What network were they connected to when you tried those devices? Also, I’m assuming it didn’t work on those ones, right?
These are good starting questions to help troubleshoot. Once you answer these we may be able to help some.