Honestly he seemed just like any other person working customer service who got fed up. He was powerless to make any real change, so was stuck between company policies and angry customers. Eventually, he seemed to just throw up his hands and go, “bitching at me won’t change anything, here’s how you get to the people in charge!”
Since it’s also come out that the head of the CM team knew about this ahead of time and didn’t prepare the team for it, I can’t really blame them at all for poorly handling a shitstorm that should have been prepared for by their manager. The head of CM should be gone as well, if not instead of Spitz.
Spitz wasn’t the one making false sexual assault accusations about community members and advocates in the middle of the shitstorm either. And last I checked that CM is still there. Spitz was at least pretty on topic with his comments.
I haven’t looked too far into it, thought it was one of the CMs, apparently it was a discord mod. Not sure if there is a distinction between the two with how Arrowhead handles their community management or just a difference in name on the platform vs job title.
Purple squidgeon, accused Mark Kern (Grummz) of sexual assault and harassment. Mark is very vocal about a lot of things in the industry, and so is a target of a lot of negativity in general. But either way, it’s unrelated to comments about PSN linking requirements.
Honestly he seemed just like any other person working customer service who got fed up. He was powerless to make any real change, so was stuck between company policies and angry customers. Eventually, he seemed to just throw up his hands and go, “bitching at me won’t change anything, here’s how you get to the people in charge!”
Since it’s also come out that the head of the CM team knew about this ahead of time and didn’t prepare the team for it, I can’t really blame them at all for poorly handling a shitstorm that should have been prepared for by their manager. The head of CM should be gone as well, if not instead of Spitz.
Spitz wasn’t the one making false sexual assault accusations about community members and advocates in the middle of the shitstorm either. And last I checked that CM is still there. Spitz was at least pretty on topic with his comments.
What’s the story there? I haven’t heard that yet.
I haven’t looked too far into it, thought it was one of the CMs, apparently it was a discord mod. Not sure if there is a distinction between the two with how Arrowhead handles their community management or just a difference in name on the platform vs job title.
Purple squidgeon, accused Mark Kern (Grummz) of sexual assault and harassment. Mark is very vocal about a lot of things in the industry, and so is a target of a lot of negativity in general. But either way, it’s unrelated to comments about PSN linking requirements.
https://twitter.com/Grummz/status/1787189442689810855?t=3lhkSB7BsWqLhzpV8ky-9w&s=19