Automatic updates broke your phone; the fix is a highly technical manual process.

Google has another fix for the second major storage bug Pixel phones have seen in the last four months. Last week, reports surfaced that some Pixel owners were being locked out of their phone’s local storage, creating a nearly useless phone with all sorts of issues. Many blamed the January 2024 Google Play system update for the issue, and yesterday, Google confirmed that hypothesis. Google posted an official solution to the issue on the Pixel Community Forums, but there’s no user-friendly solution here.

The bad news is that I don’t think many normal users will be able to follow Google’s directions. First, you’ll need to perform the secret action to enable Android’s Developer Options (you tap on the build number seven times). Then, you have to download Google’s “SDK Platform-Tools” zip file, which is meant for app developers. After that, plug in your phone, switch to the correct “File transfer” connection mode, open a terminal, navigate to the platform-tools folder, and run both “./adb uninstall com.google.android.media.swcodec” and “./adb uninstall com.google.android.media." Then reboot the phone and hope that works.

    • jadero
      6•10 months ago

      Every time I see a set of instructions like this, I can’t help thinking that someone forgot that we’re using computers.

  • AutoTL;DRBEnglish
    3•10 months ago

    This is the best summary I could come up with:

    Google’s automatic update system broke people’s devices, but the fix is completely manual, requiring users to download the developer tools, install drivers, change settings, plug in their phones, and delete certain files via a command-line interface.

    The good news is that, if you’ve left your phone sitting around in a nearly useless state for the last week or two, following the directions means you won’t actually lose any data.

    Having a week or two of downtime is not acceptable to a lot of people, though, and several users replied to the thread saying they had already wiped their device to get their phone working again and had to deal with the resulting data loss (despite many attempts and promises, Android does not have a comprehensive backup system that works).

    The bad news is that I don’t think many normal users will be able to follow Google’s directions.

    First, you’ll need to perform the secret action to enable Android’s Developer Options (you tap on the build number seven times).

    Then, you have to download Google’s “SDK Platform-Tools” zip file, which is meant for app developers.

    The original article contains 505 words, the summary contains 184 words. Saved 64%. I’m a bot and I’m open source!