Please read the rules before posting!

This is not a support forum, this is to serve a similar purpose to AskReddit, meaning to ask users their opinions on things, about experiences they’ve had, etc.

To ask general support support questions please go over to [email protected]

To ask Lemmy.World support questions, please go over to [email protected]

  • @hello_cruel_world
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    3811 months ago

    Have you tried turning it off, and then turning it on again? This fixes 97.8% of problems

    • @hello_cruel_world
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      1111 months ago

      Shouting at it will solve the remaining 2.3% of edge cases.

      • teft
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        511 months ago

        I believe you meant to recommend percussive maintenance…that’s when you hit it to get it to start working.

        • @SkybreakerEngineer
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          411 months ago

          May or may not work with bridgemen. Try guilt-tripping, storm it.

  • @[email protected]
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    fedilink
    2311 months ago

    YOU’RE NOT MY SUPERVISOR

    but yeah, seeing dozens of support related questions kinda goes against the expressed purpose of this community.

  • GatoB
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    711 months ago

    That support community is for lemmy.world related questions, you can go to [email protected] for tech questions about anything

    • candyman337OPM
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      4
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      11 months ago

      Noted and post modified, thanks for the clarification.

    • candyman337OPM
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      311 months ago

      Instructions unclear hands tangled in tape, everything is sticky.

  • @OutrageousUmpire
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    411 months ago

    Maybe a bot would be useful to detect when a post is a support question, and reply with links to the support communities? Unfortunately I don’t think newcomers will read the pinned post or previous posts about this that have come up.

    • candyman337OPM
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      11 months ago

      Well, when I or someone else has writing a bot for that, it will indeed be a good idea lol

  • aladd02
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    11 months ago

    deleted by creator

  • @[email protected]
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    110 months ago

    Is there a sub for lemmy related technical questions only?

    Would be nice for specific implementation questions.

      • @[email protected]
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        110 months ago

        Thank you. Yeah I found a Lemmy Support community on lemmy.ml, but for some reason I can’t find it from my instance. Even tough it doesn’t block any other instances as far as I’m aware. I did find if from monyet.cc for some reason.

        • candyman337OPM
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          310 months ago

          In order for a community to come up in search, someone from your instance must have gone to it first

          You can do this in a browser by typing in

          https://(your.instance)/c/(community)@(community’s.instance)

    • @rakakuy
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      010 months ago

      What are we allowed to ask then? Honest question

      • @[email protected]
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        310 months ago

        The way I understand it, no technical support questions (because there are other communties for that). Other than that any good faith questions about anything are okay, as long as it’s not considered discriminatory, hateful or otherwise disruptive. And the mods decide what those latter three are.

        Like asking something about fishing or cooking or life advice or anything you might want to ask someone.

        • @rakakuy
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          210 months ago

          Thank you a lot! Good explanation.

  • @[email protected]
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    111 months ago

    Why not both?

    “IT enthusiasts of Lemmy, how would you tackle x or y problem?”

    Could lead to some interesting answers but i agree that follow up questions and expectations to actually get the problem fixed should be somewhere else.

    • candyman337OPM
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      511 months ago

      There’s definitely some grey area, but mainly we’re trying to not have this community be spammed with things like “why can’t I view pictures” and “the server is down someone do something”

  • @phoneymouse
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    10 months ago

    You removed my post that was not support related. I can only presume it was because it was simply about Lemmy (not a request for help or how to use the site) and you misinterpreted your own rule.

    Also, the post just disappeared. No reference to it again, no explanation.

    Would be nice to see you enforcing the rules as they’re actually written and also at least provide some explanation about what happened.

    • candyman337OPM
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      310 months ago

      For one, if your post was removed we are required to put a removal reason to remove it.

      Two, I see no record of it in the mod log. Are you sure it just wasn’t a victim of the intermittent downtime issues lemmy.world has had these past few weeks?

  • @Treczoks
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    -411 months ago

    Ah, so you are making the same mistake that the reddit group did. OK, thanks for the warning, I’m heading out.

      • @Treczoks
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        -410 months ago

        Turning this group into a place of mindless blabbering like it is on reddit.

        It actually could be a place to ask questions and get meaningful answers from people in the know.

        • Kresten
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          510 months ago

          There are other communities dedicated to support questions. I think it makes good sense to separate it from this community.

          • @Treczoks
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            -310 months ago

            More often than not, they are hard to find. The problem with this charta is that it basically also forbids questions like “where would I find help about <whatever topic/problem>”

            I stay with my point that this stupid limitation makes this a worthless babbling group.