Two Delta passengers, one with the lowest level of status (Silver), were heading off on their honeymoon. They were flying Detroit to San Juan back in February where they'd pick up a cruise the following day. But right after their flight took off, the bride realized she left her passport at home. That would mean no cruise, since it would head to international destinations and she wouldn't be permitted to board. There was no way to get the passport in time, they thought.
You don’t hear these stories nearly as often about other airlines.