• @kat_angstrom
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    297 days ago

    Yeah, this has definitely happened before, we just don’t hear about it in the news. I am personally aware of a Canadian non-profit whose Google accounts were nuked with no notice or explanation last year, leading to massive disruptions for 150 staff and even more clients. They never found out why, and had to restore from backups onto a brand new Google business account

    • @[email protected]
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      377 days ago

      had to restore from backups onto a brand new Google business account

      Thus proving that they learned nothing from the experience.

  • @[email protected]
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    176 days ago

    I started out a field tech for an industrial firm. My industrial job killed my body. 110+ degrees in the factories, heavy chemicals back when safety was a joke, impossible hours and crawling thru hell on earth to trace a control problem.

    Decades later I ended up a CTO. The more I worked, the more I realized it was impossible. Everything was impossible. It could never be secure enough. I could never have enough faith in my vendors to sleep at night. Everything in every direction was terrifying, and we were good at it. You just couldn’t be good enough.

    I wished I had stayed a field rat. That CTO job broke my mind. Now I’m that nutjob that won’t let people use my WiFi, they go on the visitor walled off WiFi. My kids can’t install apps without permission. I check my home network logs and have alerts set up for everything imaginable.

    I read stories like this and it gives me PTSD.

  • billwashere
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    237 days ago

    “This should not have happened.”

    Duh, ya think?

    Google Sales Engineer: oh I see you didn’t purchase the “Do not randomly nuke my cloud” option… well there’s the problem.

  • LeTak
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    277 days ago

    Waiting for the news “Google deleted users account, now they lost access to their passkeys and with that to all other services” It can only be a matter of days until it happens.

  • @Wappen
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    96 days ago

    Google Cloud counts about 60% of the world’s 1,000 biggest companies and 90% of generative AI unicorns as its customers

    What exactly are generative AI unicorns?

    • JackbyDev
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      66 days ago

      I believe in this context unicorn refers to start-ups that are valued at at least a billion dollars (or some number, I forget). So basically AI start-ups.

      • @Wappen
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        36 days ago

        Makes sense, thank you

  • @markon
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    217 days ago

    But you can’t trust regular people to have open source ASI, but don’t worry, we won’t fuck it up.

  • @[email protected]
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    86 days ago

    Is there anyone here who’s worked as an engineer for Google, by chance? I’d honestly like to know about their work culture and how they would deal with stuff like this internally. Like, are the line managers understanding, or are they just screaming at their employees if shit hits the fan?

  • cannache
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    47 days ago

    These software guys literally get paid on salary and even get time to spare, the need to fear monger and threaten to destroy people’s livelihoods when you run a huge portion of internet services just shows that they’re not exactly the type to “do no evil”

  • @Ensign_Crab
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    1947 days ago

    Did they mistake it for one of their own services people were using?

    • @[email protected]
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      7 days ago

      And it’s a sad, sad day when the situation in xkcd 908 looks like an improvement over even one of the commercial offerings.

  • @[email protected]
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    427 days ago

    They’re outsourcing many of their workforce abroad. Like Microsoft, I expect more of these “isolated” accidents to happen.

    • @efstajas
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      27 days ago

      Wait, what does this have to do with outsourcing abroad?

      • @TheGrandNagus
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        257 days ago

        Company tries to cut costs by outsourcing to another company with lowly paid employees in another country, often India or Pakistan, where the outsourced labour (that all too frequently hasn’t been properly trained in the company’s procedures) often doesn’t share the same first language leading to misunderstandings, made worse by the difference in office hours meaning the teams often can’t communicate with eachother in real time (the timezone factor is a big one IMO).

        It’s an issue affecting a lot of tech companies right now, including where I work (HPE). But I guess it must work out as being cheaper despite the issues, otherwise it wouldn’t be happening.

      • @Dendrologist
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        87 days ago

        Let the people who installed/created it maintain it or let a bunch of new folk do it, which is likely to work best?

        The abroad part isn’t the issue. We’re a global village with the Internet now, after all. It’s the outsourcing part that’s the issue.

        • @[email protected]
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          16 days ago

          Interesting point, I am not sure I fully agree.

          I work for a company with operations across the world. Education systems that lead to citizens who are deeply literal and have any shred of critical thinking stamped out of them are a real problem with communications.

          On the US side, I can and have adapted to communicate effectively with those colleagues, but it’s less about English being their third or fourth language, and more about our tendency to speak colloquially, and their tendency to not do so.

          To their credit, if my livelihood was tied to working in a second or third language, I probably would have trouble with non-literal communications in that language as well.

          Different systems, different work cultures, etc. make communication difficult.

          OTOH, we have no opportunity to get to know each other and/or bond over food. Ribs, and something spicy from them, and a bit of time to chat would go a long way to resolving some of those difficulties.

          Now that I think about it, I wonder how we can pull off an intercultural cooking exchange with those colleagues, without sounding like a giant racist when I post it on the internal social site. Seriously could build some bridges.