I have the T55 27inch curve monitor that randomly went to a black screen and will not display anything.

No built-in menu, no pop up saying searching for inputs like HDMI. Nothing.

I was playing “For the King 2”, and my monitor just goes dark. My pc was still running the game and I could hear others in Discord just fine.

Right now i am unsure of what to do. I have tried the following:

  • Unplug monitor for 30+ seconds
  • Checked HDMI cable
  • Held the Jog switch for 1 minute
  • Plugged monitor into the wall
  • Tried using the directional functions on jog switch (just cause screen to flicker on and off but nothing is displayed.
  • Restarting computer (which obviously did nothing).

Am at a loss right now. Had this monitor for about 3 years so I think the warranty is gone. What do I do if it doesn’t start working in its own again?

Edit: Imgur post showing the issue

Edit 2: I decided to contact Best Buy and see about trade-ins, and discovered I bought the 4 year extended warranty!! So i got it exchanged for a “different” model… Which turned out to be the exact same thing just called something else.

  • @Ledivin
    2•26 days ago

    First step will always be to try it with another computer/laptop/etc. The fact that you’re not getting a menu doesn’t bode well, though…

    Is the screen black or is the whole monitor unpowered? It might be hard to tell the difference, but would be a good first hint as to what’s gone wrong.

    • @the_grass_trainerOP
      1•26 days ago

      Thanks for replying.

      I have just plugged my monitor into my Nintendo Switch, and still nothing on-screen BUT sound comes through the speakers.

      So that’s a good sign.

      I do NOT have the jog switch menu memorized so idk how to mess with brightness to see if it went to zero some how.

      Edit: so I was able to find and download the user manual for my specific monitor. I have confirmed that the brightness is set to 100% because the backlight does come on. Will edit post with pictures.