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So they suspend your line and presumably give you no service, but want to charge you full price? Someone call the feds because this sounds like the federal felony of theft of service, or at the very least gross misrepresentation.
This is a customer suspension, so the customer themselves can log on to their account and suspend lines for a time. But before they were being charged $10 to kind of park that line while it was suspended. And now they will be charged the full price, which I agree is bullshit.