The U.S. government is fining American Airlines $50 million for failing to provide wheelchair assistance to passengers with disabilities and damaging thousands of wheelchairs over a five-year period.

From 2019 through 2023, American mishandled more than 10,760 wheelchairs and mobility scooters, according to Transportation Department figures. Only Southwest Airlines, at more than 11,100, had more incidents. Spirit Airlines had the highest percentage of errors in several of the years, according to the department.

  • @[email protected]English
    3•29 days ago

    American Airlines is terrible. Worse than even the pretty bad standard that is US airlines.

    I have a video on my phone of “how my trip is going” that starts at the AA customer service counter and then proceeds through, no lie, 1 minute and 59 seconds of me walking down the line away from it, to find the end, through all its twists and turns through the airport. That was the day that I stopped taking American Airlines. Do you know how long you have to wait before getting to the front of a line like that?