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you see this in cloud apps. its not an outage if its up and you can log in even if its ceased to function in any meaningful way. clicking an element takes minutes to resolve. well its working technically soooooo. not an outage. what your employees productivity is like an hours worth of work a day. so sad.
Gotta hit that 99% uptime SLA metric one way or another…they be dirtbagging and don’t even care