–The case involves a company operating at Jerudong Road, in Jerudong, Brunei Darussalam–

There was a time when I received a group message, a picture of a small rubbish bin in our shop. The text was written this way, “Today I helped to clear the rubbish”. Without the sender saying anything else, I knew she was trying to say this, “you guys didn’t do your job properly and I have to clean up your mess.”, however, the bin wasn’t full, no food residue inside, everything was dry, no smell and no ants crawling.

I don’t know how a small rubbish bin can affect the consumer experience and purchase decision, can anyone tell me if there is anyone else still reasonable and rational give up shopping just because there is a small, not full, not smelly rubbish bin being put somewhere? Will anyone who is reasonable and rational do such a thing?

Perhaps, she needs someone else to praise her for clearing the rubbish? Let me tell you, the staff and workers there do it often yet never post and share with the group. But definitely we can help her if she genuinely needs to be the center of it.

We have more examples to list, but we can’t list them all, just one more, when we were printing documents, no one actually complained, other staff and workers either remained focus on their task, or keep entertaining the customers, but she halted the printing and shown her harsh tone and angry face, using disturbing customer as an excuse while actually hating the one who do the printing—she can’t be so directly to declare her hatred and say “I don’t want to see this person here” without making herself look awkward. Please clarify to me, if there is anyone else in the consumer perspective will get offended or irritated by a staff or a worker who is simply printing documents in the workplace.

Nobody hates a girl because her face has a pimple, if anything else, it must be her personality and character contribute to that. A small rubbish bin doesn’t destroy the shop’s interior image, but when you have someone like her in that shop, that’s her giving and leaving bad images and impressions to the shop.