Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • arty@feddit.orgEnglish
    1·
    28 minutes ago

    The second paragraph reads like this:

    • Customer: breaks into visits Sony offices without permission
    • Sony: We suspend our service to you
    • Customer: This is harassment!
    • arty@feddit.orgEnglish
      1·
      26 minutes ago

      Right, my capabilities of parsing English are diminished today. The “Customer Harassment Policy” is about customers who harass employees.