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In one of my first jobs, I remember the oppressive feeling that enveloped me as I walked through the door. One’s presence wasn’t simply noted, it was actively surveilled, incentivizing people to seem as busy as possible rather than actually doing anything. The practical output from this was a great deal of busywork — a constant flow of needless double-clicks and rewrites of documents to create a vacuous chain of “productivity,” where managers would send back agendas because a bullet-point didn’t look right, or because a sentence wasn’t clear. It was a deeply top-heavy company, where managers often outnumbered the people that they were managing. And the important thing to remember about this place, as with many places, is that
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