Should really be the big isps being investigated it took me nearly 2 months and an ombudsman to actually cancel virgin when they were legally bound too after raising prices.

Then I went to sky and they immediately started double charging me.

Wish I was joking.

This is the best summary I could come up with:

The “Loyalty Penalty Claim” - which is being filed with the Competition Appeal Tribunal - is being brought on behalf of consumers who bought contracts made up of a mobile phone and services like data, call minutes, and texts.

He alleged that the UK’s four biggest network operators and their parent companies did not reduce the amount they charged customers once their minimum contract term ended - despite the fact that consumers had already paid for their mobile handsets.

It is an opt-out claim, which means qualifying consumers would be automatically included for free unless they follow specific steps to opt out, according to Mr Gutmann.

“However, we are proud to have been the first provider to have launched split contracts a decade ago which automatically and fully reduce customers’ bills once they’ve paid off their handset,” the spokesperson added.

Mr Gutmann told the BBC’s Today programme that there was “some evidence” phone networks had changed their approach, but added: “The work that Ofcom and the CMA have done does not address the issue of the harm done to consumers in the past and that is what my claim is about.”

This year, Vodafone and Three announced they had struck a deal to merge and create the UK’s biggest mobile phone operator, with around 27 million customers.

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