Those of you who had to get a warranty replacement from Google Store (via Assurant) with Preferred care, how long did it take to get to you?

I submitted a claim 2 days ago but haven’t yet received any tracking info for the replacement.

  • carnhaEnglish
    2•1 year ago

    I had a warranty replacement recently, but it wasn’t through preferred care so that process may be different! My timeline was

    • Saturday morning: Went to an Asurion store, they said I had to go through Google and Google would email me in 1-3 business days.
    • Wednesday morning (2 business days later): Email from Google asking for confirmation of the issue, I replied
    • Thursday morning: Email from Google to start the replacement process
    • Thursday afternoon: Email from Google Store saying replacement shipped with tracking info
    • Friday evening: Replacement arrived

    So all in all, it took 2 (business) days to first hear from Google, day and a half of processing, day and a half of shipping.

    • @paragonsphoenixOPEnglish
      1•1 year ago

      This is good to know.

      My issue is water damage, so I’m completely without a device which really sucks. I just got the confirmation email like an hour ago so I guess I’m looking at ~Wednesday for a replacement.

      Thanks!

      • carnhaEnglish
        2•1 year ago

        Ugh, what a pain! I was in a similar boat with not having a phone for that week (my 5a had bricked itself :)), definitely learned a lesson to keep an old phone lying around for the worst case scenario. Definitely jealous that we don’t have a Genius Bar. Hope your replacement gets to you soon!