McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • exu
    link
    fedilink
    English
    65 months ago

    New stuff gets called AI until it is useful, then we call it something else.

    • @lando55
      link
      English
      115 months ago

      You know what they call alternative medicine when it works? Medicine.