Even though our computers are now better than 15 years ago, they still malfunction 11%–20% of the time, a new study from the University of Copenhagen and Roskilde University concludes. The researchers behind the study therefore find that there are major gains to be achieved for society by rethinking the systems and involving users more in their development.
How about everyone who has zero skills with these problems, do they count is 0% spent on them as they outsource it or do they count as 100% since the smallest problem incapacitates their computer usage?