Even though our computers are now better than 15 years ago, they still malfunction 11%–20% of the time, a new study from the University of Copenhagen and Roskilde University concludes. The researchers behind the study therefore find that there are major gains to be achieved for society by rethinking the systems and involving users more in their development.
I design control panels. I try to keep the workflow consistent not because I see value in it, but because some asshole decided that they didn’t want to pay for retraining. Really I don’t care, having to retool slightly every decade or so is pretty reasonable. Especially given that the tech is always changing.
Humans don’t. Changing things is fine, making using them more complex for the same result, because another decade has passed, is not.
It has to get more complicated, more edge cases have popped up and the process is more complicated.
Look basic example. I made an uncoiler and needed to add in a reverse override. Why? Because someone one time loaded it in wrong.
By “more complex” I meant making other operations slower (EDIT: and harder to understand) for somebody using it, so - not this example.