After “cyber incidents” on June 19 and 20 took down CDK Global, a software-as-a-service vendor for more than 15,000 car dealerships, forum and Reddit comments by service tech workers and dealers advised their compatriots to prepare for weeks, not days, before service was restored.
Bloomberg reported on June 21 that a ransomware gang, BlackSuit, had demanded “tens of millions of dollars” from CDK and that the company was planning to pay that amount, according to a source familiar with the matter.
CDK later told its clients on June 25 that the attack was a “cyber ransom event,” and that restoring services would take “several days and not weeks.”
Lots of dealers grabbed the last contracts they had on hand, blanked out customer information, and made editable PDFs out of them.
Others noted that the steps some dealerships were taking, like using their own phones for contacting sales leads, could run afoul of privacy and “Do not call” provisions.
CDK’s outage is expected to play a large part in a June car sales slump.
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After “cyber incidents” on June 19 and 20 took down CDK Global, a software-as-a-service vendor for more than 15,000 car dealerships, forum and Reddit comments by service tech workers and dealers advised their compatriots to prepare for weeks, not days, before service was restored.
Bloomberg reported on June 21 that a ransomware gang, BlackSuit, had demanded “tens of millions of dollars” from CDK and that the company was planning to pay that amount, according to a source familiar with the matter.
CDK later told its clients on June 25 that the attack was a “cyber ransom event,” and that restoring services would take “several days and not weeks.”
Lots of dealers grabbed the last contracts they had on hand, blanked out customer information, and made editable PDFs out of them.
Others noted that the steps some dealerships were taking, like using their own phones for contacting sales leads, could run afoul of privacy and “Do not call” provisions.
CDK’s outage is expected to play a large part in a June car sales slump.
The original article contains 315 words, the summary contains 172 words. Saved 45%. I’m a bot and I’m open source!