• Billiam
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    44 months ago

    Ooh, there’s a fun question:

    Would you rather:

    An AI handle customer service, or

    An overseas call center handle customer service

    ?

    • @[email protected]
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      164 months ago

      Depends. Can I easily make the AI hallucinate and give me free shit/tell me something I can later use to get free shit?

      • @[email protected]
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        4 months ago

        iirc someone attempted that already with plane tickets.

        Canada sided with the consumer, so companies are liable on what the AI will allow.

        • @[email protected]
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          144 months ago

          As it should be. The consumer doesn’t care why the support agent offered something, if it’s offered and advertised, the customer should get it. They can fix their support if it’s costing them too much.