A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Yeah that’s an excellent point. Older generations still prefer phone calls but I imagine increasingly the only people who want to call will be the people who can’t fix their issue via an automated system.
Yeah that’s an excellent point. Older generations still prefer phone calls but I imagine increasingly the only people who want to call will be the people who can’t fix their issue via an automated system.
Yup. I’m pretty good at avoiding talking to people, yet I’ve needed to call in a few times recently for stuff I should’ve been able to handle online:
If they want to save money on customer support, make the customer support less necessary to get routine tasks done…