“On two occasions I have been asked, ‘Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?’ I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question.” - Charles Babbage
The business people adopting AI: “who cares what it’s trained on? It’s intelligent right? It’ll just sort through the garbage and magically come up with the right answers to everything”
I believe Robustness was the term I learned years ago: the ability of a system to gracefully handle user error, make it easy to recover from or fix, clearly communicate what was wrong etc.
Of course, nothing is ever perfect and humans are very creative at fucking up, and a lot of companies don’t seem to take UX too seriously. Particularly when the devs get tunnel vision and forget about user error being a thing…
“On two occasions I have been asked, ‘Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?’ I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question.” - Charles Babbage
The business people adopting AI: “who cares what it’s trained on? It’s intelligent right? It’ll just sort through the garbage and magically come up with the right answers to everything”
Not so hard to imagine given that these people have always seen technical systems as magic.
Of course modern UX design is very much based on getting the right answer with the wrong inputs (autocorrect, etc).
I believe Robustness was the term I learned years ago: the ability of a system to gracefully handle user error, make it easy to recover from or fix, clearly communicate what was wrong etc.
Of course, nothing is ever perfect and humans are very creative at fucking up, and a lot of companies don’t seem to take UX too seriously. Particularly when the devs get tunnel vision and forget about user error being a thing…