Arbitration clauses in consumer contracts should be either illegal or opt-in (not opt-out). Arbitration is only fair when two sides mutually agree to it, not when a megacorp hides it in the 45th paragraph of their terms and conditions while judges continue to entertain the absurd fiction that it’s reasonable to expect consumers to have actually read, understood, and agreed to it.
Arbitration clauses in consumer contracts should be either illegal or opt-in (not opt-out). Arbitration is only fair when two sides mutually agree to it, not when a megacorp hides it in the 45th paragraph of their terms and conditions while judges continue to entertain the absurd fiction that it’s reasonable to expect consumers to have actually read, understood, and agreed to it.