If you thought that Microsoft was done with Recall after its catastrophic reveal as the main feature of Copilot+ PCs, you are mistaken.
Microsoft wants to bring it back this October 2024. Good news is that the company plans to introduce it in test builds of the Windows 11 operating system in October. In other words: do not expect the feature to hit stable Windows 11 PCs before 2025 at the earliest.
While Recall may have sounded great on paper and on work-related PCs, users and experts alike expressed concern. Users expressed fears that malware could steal Recall data to know exactly what they did in the past couple of months.
Others did not trust Microsoft to keep the data secure. We suggested to make Recall opt-in, instead of opt-out, to make sure that users knew what they were getting into when enabling it.
Microsoft pulled the Recall feature shortly after its announcement and published information about its future in June. There, Microsoft said that it would make Recall opt-in by default. It also wanted to improve security by enrolling in Windows Hello and other features.
But at the same time is easier an answer more specific things than finding a answer in the windows forums, not only that is easier to search for “fedora 40” than “windows 10 update 22ThatBreaksMyFuckingSystem000”
My personal experience has shown me that the average person calling a support hotline has just enough computer experience to move the mouse and type web addresses into the google search bar instead of the address bar of their browser. you definitely wont get a cohesive description of their issue out of them, and they wont be able to tell you what OS they are using. (i got answers like “Microsoft”, “HP” or “Internet Explorer” when asking)
There is no way in hell to guide them so you get specific error messages or fix the issue with them instructing them over the phone when their OS can look and feel a thousand ways and you can’t see their screen.
I personally don’t have an issue with researching why something doesn’t work, but i know about the importance of error messages and how they relate to the used software. But there is no way to guide someone like the described callers through that process when differentiating between the left and the right mouse button is already difficult.