I just moved into a student dorm for a semester abroad, and beforehand I emailed them asking whether they had ethernet ports to plug my router into (I use it to connect all my devices, and for WiVRn VR streaming). They confirmed that I could, but now that I’m here the wifi login portal is asking me to accept these terms from the ISP, which forbid plugging in a router. There’s another clause that forbids “Disruptive Devices” entirely, defined as:

“Disruptive Device” means any device that prevents or interferes with our provision of the 4Wireless to other customers (such as a wireless access point such as wireless routers) or any other device used by you in breach of the Acceptable Use Policy;

So what are my options? I don’t think I can use this service without accepting the terms, but also I was told by the student dorm support that I could bring a router, which contradicts this.

EDIT: some additional context:

  • dorm provider is a company separate from my uni (they have an agreement but that’s it)
  • ISP (ask4) is totally separate from dorm provider, and have installed a mesh network that requires an account. On account creation, there are many upsells including one for connecting more than one device. The “free” plan only allows me to sign in on a single device, and I can upgrade to two devices for 15 pounds.
  • ethernet requires login too
  • VR streaming requires a high performance wifi 6 network, which is why I bought this router (Archer C6 from tp-link)
    • KiloNineFiveEnglish
      28•3 months ago

      A few stories:

      I’ve had a student install a super cheap (g only) repeater to provide wifi to their car in the car park, due to its location a number of students ended up using that rather than our APs. This slowed access for them dramatically.

      I’ve had a student physically remove an AP to get to the 2.5 gigabit port they connect to, they somehow thought that would be better than the 1G they have in their rooms, despite it all being the same link out.

      An overseas student cloned a MAC of their device to a travel router and effectively ran a VPN server for their family to try and give them an IP in our country.

      The accommodation only has an hour of my time per week or so, they’re not paying a lot so issues only get dealt with when I have the time for them, this leads to an extended period of bad access for folks and many complaints to the staff.

      The main point of the story is that not all students take the experience of their neighbors into account. Hence the restrictions.

      • @[email protected]English
        12•3 months ago

        The difference here is that the ISP is up charging for multiple devices, meaning this isn’t all being done for benevolent reasons.

        The way many apartments work for non-students is each has its own WiFi. Honestly compared to how bad some Hall’s WiFi is this is a better option, but it’s not without problems. A lot of ISP routers either don’t support or don’t turn on by default DFS channels, 5.8GHz channels, 6 GHz band, or have WiFi 6 for BSS colouring. This means there will be loads of interference between adjacent WiFi networks.

        It’s really frustrating especially when you have ISPs like Virgin whose kit has DFS support, but despite touting smart wifi they just never enable it, and most people don’t know to enable it either.

        • KiloNineFiveEnglish
          10•3 months ago

          Yea that is true, there’s definitely either a profit motive or they don’t think they have the bandwidth for everyone to have multiple devices and are this introducing an up charge/scarcity to cover up that.

          The site I look after we have a restriction on device numbers, 5 per room. Even that is flexible and not really enforced as in reality the network will be fine with thousands even. The main restrictions are about device behavior and preventing causing interference or outages.

          There’s only 120 rooms in the site I look after so it’s not massive.

          We’re running W-Fi 6 with all channels enabled including DFS channels. We’ve great coverage (roughly one access point per 4 -6 rooms in a 90s building).

    • @linearchaosEnglish
      4•3 months ago

      Not OP, but I’ll add on some more complications.

      Your network is designed with the minimum number of access points you need to have really good coverage. Adding more access points to the rooms increases interference and takes up usable frequencies. Rogue access points are hard to find and university IT has very limited resources.

      That enterprise gear of the colleges using it’s part of a bigger picture system with alerts and alarms and the ability to see an address problems and locate issues effectively.