• @[email protected]
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    6 months ago

    Wait, so you got charged a year later after returning it? They only issue refunds when it has been sent back, so they are charging you for their own inventory mismanagement, or worse.

    • @[email protected]OP
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      206 months ago

      They often do the whole “we’ll refund immediately as a courtesy but you need to return it by x or you’ll be charged” thing— in this case for whatever (infuriating) reason they charged me even though it’s clear their own system (their chat bot) knew the item had been marked as received on their end. I dropped it off at a brick and mortar store too!

      • JackbyDev
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        46 months ago

        It’s possible this is yet another courtesy refund thingy and they think they don’t have it but they think the price of the item is not as important as making you happy as a customer.

        • @[email protected]OP
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          46 months ago

          I mean I dropped it off at an amazon store so they definitely received it

          • JackbyDev
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            26 months ago

            I’m not doubting your story, I’m saying their records might not be what you think they are.

      • 🐍🩶🐢
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        36 months ago

        Wtf. They must have screwed something up with a software update. Worst case you charge back, but that might get your account banned…

      • 【J】【u】【s】【t】【Z】
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        6 months ago

        Did it refund you after the chat?

        I feel like I had this happen as well but the chat bot was smart enough to be like “this dude spends a fuck ton on Amazon and this item was only $12, I’ll just mark it received and get dude the money back.”

        • @[email protected]OP
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          36 months ago

          The bot did not refund me, I talked to a real person via the chat and they said the carrier team didn’t mark it received and that they would “disarm the retro charge” and refund me. We’ll see if it goes through.