I’ve seen a lot of sentiment around Lemmy that AI is “useless”. I think this tends to stem from the fact that AI has not delivered on, well, anything the capitalists that push it have promised it would. That is to say, it has failed to meaningfully replace workers with a less expensive solution - AI that actually attempts to replace people’s jobs are incredibly expensive (and environmentally irresponsible) and they simply lie and say it’s not. It’s subsidized by that sweet sweet VC capital so they can keep the lie up. And I say attempt because AI is truly horrible at actually replacing people. It’s going to make mistakes and while everybody’s been trying real hard to make it less wrong, it’s just never gonna be “smart” enough to not have a human reviewing its’ behavior. Then you’ve got AI being shoehorned into every little thing that really, REALLY doesn’t need it. I’d say that AI is useless.
But AIs have been very useful to me. For one thing, they’re much better at googling than I am. They save me time by summarizing articles to just give me the broad strokes, and I can decide whether I want to go into the details from there. They’re also good idea generators - I’ve used them in creative writing just to explore things like “how might this story go?” or “what are interesting ways to describe this?”. I never really use what comes out of them verbatim - whether image or text - but it’s a good way to explore and seeing things expressed in ways you never would’ve thought of (and also the juxtaposition of seeing it next to very obvious expressions) tends to push your mind into new directions.
Lastly, I don’t know if it’s just because there’s an abundance of Japanese language learning content online, but GPT 4o has been incredibly useful in learning Japanese. I can ask it things like “how would a native speaker express X?” And it would give me some good answers that even my Japanese teacher agreed with. It can also give some incredibly accurate breakdowns of grammar. I’ve tried with less popular languages like Filipino and it just isn’t the same, but as far as Japanese goes it’s like having a tutor on standby 24/7. In fact, that’s exactly how I’ve been using it - I have it grade my own translations and give feedback on what could’ve been said more naturally.
All this to say, AI when used as a tool, rather than a dystopic stand-in for a human, can be a very useful one. So, what are some use cases you guys have where AI actually is pretty useful?
Customer support tier .5
It can be hella great for finding what you need on a big website that is poorly organized, laid out, or just enormous in content. I could see it being incredible for things like irs.gov, your healthcare providers website, etc. in getting the requested content in user hands without them having to familiarize themselves with constantly changing layouts, pages, branding, etc.
To go back to the IRS example, there are websites in the last 5 years that started to have better content library search functionality, but I guess for me having AI able to contextualize the request and then get you what you want specifically would be incredible. “Tax rule for x kind of business in y situation for 2024”—that shit takes hours if you’re pretty competent sometimes, and current websites might just say “here is the 2024 tax code PLOP” or “here is an answer that doesn’t apply to your situation” etc. “tomato growing tips for zone 3a during drought” on a gardening site, etc.
I’m in HR so benefits are a big one…the absolute mountain of content, even if you understand it, even experts can’t have perfect recall and quick, easy answers through a mountain of text seems like an area AI could deliver real value.
That said, companies using AI as an excuse to them eliminate support jobs because customers “have AI” are greedy dipshits as AI and LLMs are a risk at best and outside of a narrow library and intense testing are going to always be more work for the company as you not only have to fix the wrong answer situations but also get the right answer the old fashioned way. You still need humans and hopefully AI can make their work more interesting, nuanced and fulfilling.
For sure, I was recently checking out a product. https://goteleport.com/
It has an ai assistant, which seems to have access to their website, documentation and GitHub, issues etc
So if you ask if anything it will tell you how, or if not possible, maybe give you the GitHub issue where this is being worked on.
All with links to the sources.
It’s really helpful