Mike Johns was on his way to the airport when the Waymo robotaxi began circling a parking lot non-stop

Mike Johns boarded a driverless Waymo taxi to an airport in Scottsdale, Arizona, but it began spinning in circles in a parking lot.

He filmed the moment he was trapped in the vehicle, unable to stop the car or get help.

Johns said he almost missed his flight.

  • @NocturnalMorning
    46•1 day ago

    That guy is a fucking Karen. Does it suck the car is doing that, sure. But you don’t have to be a complete tool to the customer service representative who has nothing to do with what’s happening right now.

    • @WindyRebel
      26•23 hours ago

      Yes and no. If you’re going to have an independent system like that malfunction then the CS needs a way to save someone from potential harm. People panic and cannot follow instructions and, honestly, this sort of service should have multiple safety features built in if someone is not in control.

      • @NocturnalMorning
        -1•21 hours ago

        Again, the customer service rep didn’t do any of this. They are just following a script.

        • @[email protected]
          14•18 hours ago

          Yes, but as a customer, who is probably driving in circles for a while now and needs to catch a flight, I would want this fixed right now.

          I mean who am I going to ask to stop the car otherwise? How can you be so numb? Of course it’s not the CS-reps fault, but the customer is completely in the right to react like that in a stressy situation when they have no one else to help them?

          • Chozo
            -8•16 hours ago

            I mean who am I going to ask to stop the car otherwise?

            There is a button 12" from his face that says “Stop”. He could’ve pressed it.

            • @[email protected]
              10•15 hours ago

              I saw no button.
              Watched the video again and man he stayed relatively calm. I have no idea wtf is wrong with y’all calling him a Karen…

              • Chozo
                1•3 hours ago

                The button is on the back of the passenger seat. There’s a touchscreen with your ride details.

        • @WindyRebel
          1•11 hours ago

          I’m fairly certain near the end of the video the CS rep says they are going to stop the car for him. So, they have the capabilities on their end, and a self driving vehicle is a bit more of a priority fix for safety of all lives and not just the passenger’s.

          It’s not like this is an app malfunctioning where you can close and restart it to force a reset or a shitty uber driver who at least has some form of accountability to the company and their reputation.

    • billwashereEnglish
      5•23 hours ago

      I don’t think he was a complete Karen and he brought up several good points. If Elon can remotely unlock a Tesla, then support should be about to abort the ride and stop the car. Problem is this was likely tier 1 support which is just customer issues like billing and what not. He needed like a tier 3 engineer at least. They sure as shit didn’t need him to do something on his phone.