Mike Johns was on his way to the airport when the Waymo robotaxi began circling a parking lot non-stop

Mike Johns boarded a driverless Waymo taxi to an airport in Scottsdale, Arizona, but it began spinning in circles in a parking lot.

He filmed the moment he was trapped in the vehicle, unable to stop the car or get help.

Johns said he almost missed his flight.

  • @WindyRebel
    24•16 days ago

    Yes and no. If you’re going to have an independent system like that malfunction then the CS needs a way to save someone from potential harm. People panic and cannot follow instructions and, honestly, this sort of service should have multiple safety features built in if someone is not in control.

    • @NocturnalMorning
      0•16 days ago

      Again, the customer service rep didn’t do any of this. They are just following a script.

      • @[email protected]
        14•16 days ago

        Yes, but as a customer, who is probably driving in circles for a while now and needs to catch a flight, I would want this fixed right now.

        I mean who am I going to ask to stop the car otherwise? How can you be so numb? Of course it’s not the CS-reps fault, but the customer is completely in the right to react like that in a stressy situation when they have no one else to help them?

        • Chozo
          -8•16 days ago

          I mean who am I going to ask to stop the car otherwise?

          There is a button 12" from his face that says “Stop”. He could’ve pressed it.

          • @[email protected]
            10•16 days ago

            I saw no button.
            Watched the video again and man he stayed relatively calm. I have no idea wtf is wrong with y’all calling him a Karen…

            • Chozo
              1•15 days ago

              The button is on the back of the passenger seat. There’s a touchscreen with your ride details.

      • @WindyRebel
        1•15 days ago

        I’m fairly certain near the end of the video the CS rep says they are going to stop the car for him. So, they have the capabilities on their end, and a self driving vehicle is a bit more of a priority fix for safety of all lives and not just the passenger’s.

        It’s not like this is an app malfunctioning where you can close and restart it to force a reset or a shitty uber driver who at least has some form of accountability to the company and their reputation.