And instead of pushing back and doing their best to go around it… they made accommodations to follow those directives.
They’re not perfect angels, but they’re also not malevolent demons either. They tend more towards consumer friendly practices, even if they need a push sometimes, than most others in the field.
You spoke of their track record, which is something specifically referring to past activities. Sure, their recent track record is good, but going back far enough it was terrible.
But they did improve. Which is why they have a good recent track record. They listened to criticism (and as others have stated) followed regulation to best suit the needs of their customer base.
Their policy is to refund games within a specific time period for any reason. Basically you can demo any game in the library. Although I suspect if you did it too often they would flag your account.
I’ve been buying all the new Sony games and then immediately refunding them and posting a bad review because of the PSN bullshit.
Their customer support actually used to really suck. They made a concerted effort to improve it.
More like the EU made them.
Australia made them offer refunds thanks to our consumer law.
And instead of pushing back and doing their best to go around it… they made accommodations to follow those directives.
They’re not perfect angels, but they’re also not malevolent demons either. They tend more towards consumer friendly practices, even if they need a push sometimes, than most others in the field.
Well I did speak in the present tense.
You spoke of their track record, which is something specifically referring to past activities. Sure, their recent track record is good, but going back far enough it was terrible.
But they did improve. Which is why they have a good recent track record. They listened to criticism (and as others have stated) followed regulation to best suit the needs of their customer base.
Just experienced it this week, spend $30 on a game, asked for refund because the game does not look like screen images. Refunded, no questions asked.
Their policy is to refund games within a specific time period for any reason. Basically you can demo any game in the library. Although I suspect if you did it too often they would flag your account.
I’ve been buying all the new Sony games and then immediately refunding them and posting a bad review because of the PSN bullshit.