A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

    • @[email protected]
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      415 hours ago

      It’s the inverse of “the grass is always greener”. The internet service is always shittier.

    • @SpaceNoodle
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      618 hours ago

      I’m curious as well. I haven’t met worse.

    • @[email protected]
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      318 hours ago

      A complete lack of internet would be worse than Comcast, but it’s honestly a pretty close thing.

    • @glimse
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      015 hours ago

      Can’t speak any the companies in the south or on the coasts but Comcast is easily one of the best residential Internet providers in the Midwest.

      I’m not fan of Comcast but I dealt with pretty much every provider out there when I was an integrator (IT and AV for rich people) and it’s not even close.

      Let that sink in…that’s how shitty the other ISPs are.