I feel sorry for the people over there who will lose their jobs because of it, but considering I literally cannot understand them half the time I call them, AI would not be all that less frustrating. I hate AI, but outsourcing call centers to countries where people have accents so heavy you can’t understand them even though they’re speaking English (over low-quality connections to boot) is ridiculous.
They could have replaced me with a call center in India years ago, that didn’t happen because the quality was too low.
AI could probably displace a lot of call centers in India and the Phillipines though.
I feel sorry for the people over there who will lose their jobs because of it, but considering I literally cannot understand them half the time I call them, AI would not be all that less frustrating. I hate AI, but outsourcing call centers to countries where people have accents so heavy you can’t understand them even though they’re speaking English (over low-quality connections to boot) is ridiculous.
Lately I’ve been getting spam calls in Hindi. Not sure what that’s about. When I ask if someone speaks English, they hang up on me.
Might be similar to this- https://www.majorgeeks.com/content/page/chinese_robocalls_explained.html