I’m getting phone calls from my health insurance company, first from a “registered nurse” with no information in the voicemail other than a call-back number (seems like it could be a scam, but I need to verify the number, so far people are saying the number is legit), and now I have a second phone call where the voicemail mentions they are calling from the insurance company’s “concierge program”.
Mostly I want to know if I can ignore these calls without consequence, or if I have to return them, and if so what should I expect?
A concierge service can be immensely helpful. My company got bought by a giant tech company in 2019, when it happened, a) I was 4 weeks into a 6 week open heart surgery recovery and b) they changed my insurance causing me to lose my existing hospital and all my current doctors.
The concierge set me up with a new hospital and new doctors. When I started having post surgical complications that would have killed me, and the new hospital told me I’d have to wait 3 months to see someone, the concierge got that time cut down to 2 weeks.
I mean, I still almost died, and wouldn’t have if I had been able to keep my existing insurance, but the concierge took care of things that I was in no shape to deal with.
Think of them like the medical version of a hotel concierge. “Hey, can you arrange for a cab to meet me here at 2:45 PM?”
“Certainly sir.”
The fact that concierge services like this are not only possible, but in many cases necessary to achieve optimal outcomes, is really the only reason anyone should need to jury nullify Luigi’s case.
So basically something that should be commonplace to navigate the hellscape that is US healthcare.
Pretty much!
“My primary care physician retired, can you find me a new one?” that kind of thing.
Maybe that would have been helpful when my doctors office closed suddenly (permanently) on a Friday last year and I’ve spent the entire time until now just trying to get a primary doctor again that wasn’t an hour away. Whenever I call its “Sure, here’s 50 numbers for an endodontist that does retreats!” none of those numbers do that