I’ll have customers on the phone ask me a question. The definite answer is “No, we can’t do that” Yet they will go onto to ask the same question over and over again expecting a different answer. I would never do it, but always want to say, “So how many times do you intend to ask me the same fucking question before you understand No.”
Depending on your line of work and the customer, you could try a trick I started using. I call it the broken record.
“I’m sorry ma’am/sir but due to [issue/policy] I am unable to comply with your request.” Just let them rant away and ask for it however they want then repeat, using the exact same words. They will usually quit after the second or third application of broken record*.
*Broken record may result in you getting cussed out and hung up on, sometimes threatened. I enjoyed these moments though because you got to hear some entitled piece of shit absolutely melt down.
Working in service is the equivalent of taking the red pill.
There is no more true impression of a person than the way they choose to behave when under the entitled impression they are always right.
On a more positive note, it really makes pleasant people stand out. Be kind to your workers. Please and thank you.
I’ll have customers on the phone ask me a question. The definite answer is “No, we can’t do that” Yet they will go onto to ask the same question over and over again expecting a different answer. I would never do it, but always want to say, “So how many times do you intend to ask me the same fucking question before you understand No.”
Depending on your line of work and the customer, you could try a trick I started using. I call it the broken record.
“I’m sorry ma’am/sir but due to [issue/policy] I am unable to comply with your request.” Just let them rant away and ask for it however they want then repeat, using the exact same words. They will usually quit after the second or third application of broken record*.
*Broken record may result in you getting cussed out and hung up on, sometimes threatened. I enjoyed these moments though because you got to hear some entitled piece of shit absolutely melt down.