• @Psythik
    link
    40
    edit-2
    13 hours ago

    Why is Microsoft’s support so completely and utterly useless, anyway? Do they purposely hire people who don’t understand how computers work for their support team? They almost always reply with a “solution” that has absolutely nothing to do with the issue at hand. Why are they so bad and their jobs?

    • @[email protected]
      link
      fedilink
      112 minutes ago

      Because they’re not Microsoft support. Microsoft Answers is a user forum and the “MVPs” there providing “support” are at best volunteers and at worst bots.

    • @[email protected]
      link
      fedilink
      2111 hours ago

      As a user, it seems to me that Microsoft figured out a way to get the customers they care about to hire and pay for their own “Microsoft support” people.

      If I have a problem at work with one of those M365 websites I use, or with the Windows partition I don’t, and I can’t fix it myself, the person helping me is going to be a fellow employee and not [email protected].