Horrible place to support software. No history, your question is answered by whoever happens to be there, you cant see the information with out joining… just terrible.
With other methods at least there is asynchronous support, history is kept, and no login is needed.
Not to mention the horrible interface and design choices and the reliance on third party tools that could disappear or change service at anytime.
anyone that says there’s no history just refuses to learn to use discord discord has a very powerful and easy to use search feature I can find exact conversations from years ago in literally seconds the interface thing is subjective but whether it’s bad or not people know how to use it atleast and the third party could disappear whenever applies to github most forums too this is what I mean by refuse to acknowledge I’ve had fat better experiences with support on discord than any alternative
The search is horrible!!! The order of words affects the results! It has no way of searching for what you actually typed instead of what it thinks is a better search query.
I am not the only one who finds the searches inconsistent. It also depends on how each person sets up their channel. More importantly it doesn’t end up in a search engine. You have to know what discord server to start with.
IRC with history, your own forums, your own chat, your own wiki: they do not disappear.
yeah most people aren’t gonna host it themselves accept that reality so you’re just shifting the burden to an even smaller company too they do disappear it happens and to say otherwise is either moronic or willfully disingenuous and noone under the age of 50 knows how to use irc as for the search engine yeah that’s one downside but that’s ignoring the fact most times you search a problem on a search engine you get a support forum with an auto closed issue cause noone responds to it the same with it closed with a response that was just read the documentation or it closed by the user saying “fixed it” and that’s it and knowing what server to start with isn’t the issue you pretend it is you just put a discord button in the app or the settings page if it’s something bigger than an app
Why not? Barely costs anything. Or even free if you want to rely github, and if that goes away you can move it elsewhere, you own it. I still host multiple web sites and work with several projects that leverage tools to self host. A domain is not that expensive.
No one under 50 knows how to use irc? We still use it for some of the support cases for a few software projects and I can assure you the majority of users are under 30. But I get your point, for the average, barely computer literate person, they probably haven’t even heard of it.
you just put a discord button in the app or the settings page if it’s something bigger than an app:
To find out if someone will bother answering a question, to sign up, to ask the same thing over and over again. Horrible way to run support.
got it so you’re being disingenuous on the third party hosting thing most people who are computer literate don’t know how to use irc it’s a near dead technology and that’s the thing with discord you don’t have to hope someone will bother to sign up they’re already signed up most people are whether you like it or not and as for the releaf questions again the search feature on discord is really good you just can’t be bothered to adapt to the new reality I don’t like discord either I wish we could nuke all corporations off the internet entirely I wish that people would switch to matrix entirely but you’ve also gotta be realistic dude
you’re being disingenuous with the why not it’s easy it’s cheap you know full well most people won’t self host but you’re refusing to acknowledge that because it’s inconvenient for your hatred of discord that pretends there’s issues that just aren’t there search doesn’t vary depending on server it’s the exact same search feature you just don’t know how to use it or care to learn
Most people are not making software and trying to create support structures either. So I am not sure what you are getting at here. If someone can create a development project of any decent size, setting up a web page for cheap or free is trivial. So I have no idea what you are getting at.
It has nothing to do with if I like discord or not, it is simply is it appropriate or not. I have explained why it is not an ideal support place. Certainly not a tier one. Nothing I said was pretending anything.
And yes it depends on the server. You do realize that admins use various bots and have different settings per discord instance right? There are many discussions with the discord devs about their various approaches and problems with searches.
Horrible place to support software. No history, your question is answered by whoever happens to be there, you cant see the information with out joining… just terrible.
With other methods at least there is asynchronous support, history is kept, and no login is needed.
Not to mention the horrible interface and design choices and the reliance on third party tools that could disappear or change service at anytime.
anyone that says there’s no history just refuses to learn to use discord discord has a very powerful and easy to use search feature I can find exact conversations from years ago in literally seconds the interface thing is subjective but whether it’s bad or not people know how to use it atleast and the third party could disappear whenever applies to github most forums too this is what I mean by refuse to acknowledge I’ve had fat better experiences with support on discord than any alternative
The search is horrible!!! The order of words affects the results! It has no way of searching for what you actually typed instead of what it thinks is a better search query.
I am not the only one who finds the searches inconsistent. It also depends on how each person sets up their channel. More importantly it doesn’t end up in a search engine. You have to know what discord server to start with.
IRC with history, your own forums, your own chat, your own wiki: they do not disappear.
yeah most people aren’t gonna host it themselves accept that reality so you’re just shifting the burden to an even smaller company too they do disappear it happens and to say otherwise is either moronic or willfully disingenuous and noone under the age of 50 knows how to use irc as for the search engine yeah that’s one downside but that’s ignoring the fact most times you search a problem on a search engine you get a support forum with an auto closed issue cause noone responds to it the same with it closed with a response that was just read the documentation or it closed by the user saying “fixed it” and that’s it and knowing what server to start with isn’t the issue you pretend it is you just put a discord button in the app or the settings page if it’s something bigger than an app
Why not? Barely costs anything. Or even free if you want to rely github, and if that goes away you can move it elsewhere, you own it. I still host multiple web sites and work with several projects that leverage tools to self host. A domain is not that expensive.
No one under 50 knows how to use irc? We still use it for some of the support cases for a few software projects and I can assure you the majority of users are under 30. But I get your point, for the average, barely computer literate person, they probably haven’t even heard of it.
To find out if someone will bother answering a question, to sign up, to ask the same thing over and over again. Horrible way to run support.
got it so you’re being disingenuous on the third party hosting thing most people who are computer literate don’t know how to use irc it’s a near dead technology and that’s the thing with discord you don’t have to hope someone will bother to sign up they’re already signed up most people are whether you like it or not and as for the releaf questions again the search feature on discord is really good you just can’t be bothered to adapt to the new reality I don’t like discord either I wish we could nuke all corporations off the internet entirely I wish that people would switch to matrix entirely but you’ve also gotta be realistic dude
How am I being disingenuous? I DO host web pages. We do host pages for support. I am not sure what you are getting at.
Yes, IRC isn’t used that frequently, and it is sad. It just works.
I am not the only one who doesn’t like Discords search, and it really does vary depending on the instance.
And I am realistic. Again, we already do this. No discord needed.
you’re being disingenuous with the why not it’s easy it’s cheap you know full well most people won’t self host but you’re refusing to acknowledge that because it’s inconvenient for your hatred of discord that pretends there’s issues that just aren’t there search doesn’t vary depending on server it’s the exact same search feature you just don’t know how to use it or care to learn
Most people are not making software and trying to create support structures either. So I am not sure what you are getting at here. If someone can create a development project of any decent size, setting up a web page for cheap or free is trivial. So I have no idea what you are getting at.
It has nothing to do with if I like discord or not, it is simply is it appropriate or not. I have explained why it is not an ideal support place. Certainly not a tier one. Nothing I said was pretending anything.
And yes it depends on the server. You do realize that admins use various bots and have different settings per discord instance right? There are many discussions with the discord devs about their various approaches and problems with searches.