Here’s your typical day: Log into PC, immediately pinged by 3 people, 1 changed permissions into something they can’t access for a business necessary file, the other deleted an entire directory and needs it restored, the third is concerned a file is giving a permission error and an entire directory is missing. You lock your desktop and go get coffee/tea before facing this.
More like 15 messages come to you, 7 of them are asking a question that is documented somewhere they have access to or you already answered for them, 4 of them use the word “urgent” for help with a tool that isn’t in prod, yet they’ve decided to rely on for work, 3 of them want to schedule a meeting to have you babysit them following a set of instructions, and the last 1 is a group chat that you never pay attention to.
Here’s your typical day: Log into PC, immediately pinged by 3 people, 1 changed permissions into something they can’t access for a business necessary file, the other deleted an entire directory and needs it restored, the third is concerned a file is giving a permission error and an entire directory is missing. You lock your desktop and go get coffee/tea before facing this.
More like 15 messages come to you, 7 of them are asking a question that is documented somewhere they have access to or you already answered for them, 4 of them use the word “urgent” for help with a tool that isn’t in prod, yet they’ve decided to rely on for work, 3 of them want to schedule a meeting to have you babysit them following a set of instructions, and the last 1 is a group chat that you never pay attention to.
Good case (for the users), unless you are known as BOFH.