I recently acquired a second hand DS216j with 6TB (SHR1 so only 3TB is usable). I moved all my Google Photos images and videos onto it, but now when I access it through QuickConnect it loads them really slow, the videos are constantly buffering and when they load they have a messed up framerate (really jittery). I have a 500 fibre connection and the station is connected to the router through an ethernet cable. Any idea how I could possibly fix this? Thanks

  • CoachDomOPEnglish
    1•1 year ago

    This one guy on reddit said:

    It definitely cannot be the NAS. The NAS does not do any sort of transcoding when you play a video using the Synology Photos App. Try a lower res/bitrate video, if that plays fine, then your internet upload speed is the problem.

    Is there anything to it? Is it possible that the Play series is for the Plex functionality?

    • pete
      2•1 year ago

      There’s something to that claim. Sending uncompressed (i.e. not transcoded) video content over the internet can easily saturate your internet link.
      Do you have CIFS/Samba, in other words Windows Network Explorer access to the files on the NAS via your local network? If so try directly opening a video and look at the network dashboard of the NAS and/or your computers task manager (performance -> ethernet tab) to see to what mbit bandwidth the not transcoded stream amounts too.
      Consider that the exact same mbit bandwidth will be needed using Synology QuickConnect to view media from outside of your local network.

      If you want to work around all that you would probably have to look into something that buffers/transcodes your media, something like Jellyfin/Plex or the likes. For that you’d have to look into running Docker on the NAS but that’ll plunge you into self-hosting very deep very fast and may be beyond your initial comfort zone.