bimbimboy@lemm.ee to

TechnologyEnglish · 7 months ago

Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

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Half of companies planning to replace customer service with AI are reversing course

www.techspot.com

bimbimboy@lemm.ee to

TechnologyEnglish · 7 months ago

cross-posted to:
[email protected]

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their...

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7 months ago
So providing NO assistance to customers turned out to be a bad idea?

THE MOST UNPREDICTABLE OUTCOME IN THE HISTORY OF CUSTOMER SERVICE!

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