In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.
A close friend works in a pet shop, and half the time the customer could not be more wrong or more of an asshole if their life depended on it, tbh.
We need a new place in hell, staffed entirely by vampire monster bunnies, for parents who bring their kids to a pet shop to let them “play with” the animals there and knock on the glasses and shit.