I once bought a router to use for my internet when I moved into my new house just to find out that it “wasn’t compatible” with Verizon’s service. I still have it (because I’m terrible about returning things). Is there any point in keeping it? Is there anything fun or interesting that I could do with it?
It probably is compatible with your service. If you buy your own modem then you can use that router. You’ll avoid the monthly fee.
I bet it’s compatible and they don’t get punished for lying. All they have to say is “Oh, it looks like it IS compatible after all.”