9 times out of 10 it’s a stupid question that they could have typed into Confluence to get the answer though. I gatekeep all of these requests with "Sure, I'm fairly busy now, but lets schedule something for a little later today when I have some time. In the meantime, can you put your question in the chat here in case I need to look something up? Thanks"
Sure this won’t apply to everyone, but if the effort of searching it in confluence is harder than arranging a call your documentation is not structured properly.
9 times out of 10 it’s a stupid question that they could have typed into Confluence to get the answer though. I gatekeep all of these requests with
"Sure, I'm fairly busy now, but lets schedule something for a little later today when I have some time. In the meantime, can you put your question in the chat here in case I need to look something up? Thanks"Sure this won’t apply to everyone, but if the effort of searching it in confluence is harder than arranging a call your documentation is not structured properly.
Most of the time, they didn’t even try. I’ve copy/pasted their exact question before and the answer was in one of the top 5 articles.