First of all you’re nitpicking the example which doesn’t obviate the thesis (that mechanisms are needed to mod the mods).

W.r.t. the example, it was poor judgment because a discussion about what software exists is not “user support”. I specifically opted not to crosspost the question to a Lemmy support channel because it was not really a support question & might annoy those communities which are supporting the stock web client and stock server, not generally questions about what 3rd party tools exist which would be outside of the official lemmy support channel. But the question was perhaps one of few that was exactly relevant to the Lemmy community. So the moderator took this edge case and gave the worst treatment to a quite lively otherwise successful upvoted thread. If the community finds the post to be an off-topic nuissance, why are they upvoting it? The community is not there to serve the mod & what the mod wants to see. The mod should be a servant to the community.

In any case, if you need more examples I also have examples of abusive Reddit-style moderation. This is why I left Lemmy years ago when dev.lemmy.ml was the only option and admins were censoring like crazy posts that did not break any rules, and not even updating the rules after the fact, but rather just rolling with their own unpublished rules. All the same shenanigans we see on Reddit with controlling the narrative. When the embarrassment would take hold, the Lemmy admins actually completely erased the modlogs to hide the embarrassment of their own action.

It’s great that there are now a large number of Lemmy nodes. This is what brought me back. But this in itself is insufficient. There are just many little kingdoms with potentially negligent kings and abusive counts/barons. Users need the tools to keep them in check. The modlog is a good start but it needs to evolve.